FAQ

Glow in the Case is a company which operates with their partners internationally and we are proud to offer international shipping services that currently operate in over 200 countries and islands Worldwide.

 

DO YOU SHIP WORLDWIDE?

Yes. We provide international shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

 

HOW DO YOU SHIP PACKAGES?

Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

 

WHERE DO YOU SHIP FROM?

We ship from different sweat-free factories all around the world. So, please expect your items to be shipped separately if you order more than one item.

 

DO YOU ACCEPT ORDERS PLACED OVERSEAS?

We sure do! We proudly ship worldwide for a very low cost!

 

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates:
LOCATION ESTIMATED SHIPPING TIME
United States, Canada 3-13 Business days
Europe 3-13 Business days
Australia, New Zealand 10-20 Business days
Mexico, Central America, South America 10-20 Business days
United Arab Emirates

10-20 Business days

 

  • IMPORTANT NOTE: In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).
  • IMPORTANT NOTE: Orders CANNOT be canceled after a confirmation email has been sent to the customer.
  • IMPORTANT NOTE: Any change of address once the item has been shipped out, will not be entertained. So, please carefully enter your address and please make sure it is in ENGLISH.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

 

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?

We ship from different parts of the world so some items might arrive earlier than others. If you'd like to know the status of your other items, kindly refer to your "order status" feature on our website by adding your tracking number or please email us with your name and order number.

 

I ENTERED MY ADDRESS WRONG! CAN YOU PLEASE CHANGE IT?

Yes! If you contact us within 24 hours we can change your order once you provide us the correct address. Otherwise, we do not accept responsibility for wrong addresses. Please enter your address carefully and enter the address in ENGLISH.

  • IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.

 HOW DO I MAKE MY CASE GLOW UP EVEN MORE?

All of our cases need sunlight to glow up in the dark.